TERMS AND CONDITIONS - SANEEM STORE
Last Updated: April 2026 Effective Date: April 2026
1. ACCEPTANCE OF TERMS
By accessing and using the Saneem Store website (saneemstore.com), mobile application, and services (collectively, the "Site"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Site.
Saneem Store ("we," "us," "our," or "Company") reserves the right to modify these Terms at any time. Your continued use of the Site signifies acceptance of updated Terms.
2. USE LICENSE & INTELLECTUAL PROPERTY
A. Limited License
We grant you a non-exclusive, non-transferable, revocable license to:
Access and view the Site for personal, non-commercial purposes
Place orders for products
Download materials for personal use
You may NOT:
Reproduce, distribute, or transmit content without permission
Modify, adapt, or translate materials
Use content for commercial purposes
Remove copyright or proprietary notices
Reverse engineer or hack the Site
Use automated tools (bots, scrapers) to access the Site
Engage in any illegal activities
B. Intellectual Property Rights
All content on the Site—including text, graphics, logos, images, videos, and software—is the property of Saneem Store or its content suppliers and is protected by copyright and international laws.
User-Generated Content:
By submitting reviews, photos, or feedback, you grant us a license to use this content
You warrant you own or have rights to the submitted content
We may use your content for marketing without additional compensation
3. PRODUCT INFORMATION & AVAILABILITY
A. Product Descriptions
We strive to provide accurate product descriptions. However:
Descriptions are provided "as-is" without warranties
Colors in photos may vary from actual products due to lighting/monitors
We are not liable for errors or omissions in descriptions
Availability is subject to change without notice
B. Pricing
All prices are in USD unless otherwise stated
Prices are subject to change without notice
We reserve the right to limit quantities
Errors in pricing do not obligate us to honor incorrect prices
Taxes and shipping are calculated at checkout
C. Product Authenticity
Saneem Store guarantees:
All products are 100% authentic
All perfumes and vitamins are original, not counterfeit
Products meet manufacturer standards and specifications
If you receive a counterfeit or unauthorized product:
Contact us immediately with proof
We will provide a full refund or replacement
No return shipping fees apply
D. Availability
We make no guarantee of product availability
"Out of stock" items may be unavailable indefinitely
We will notify you if an ordered item becomes unavailable
You will receive a refund or option to substitute
4. ORDERING & PAYMENT
A. Order Acceptance
Your order is an offer to purchase
We accept or reject orders at our discretion
Order confirmation email confirms we accept your order
We reserve the right to cancel orders that violate our policies
B. Payment Methods
We accept:
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
PayPal
Apple Pay / Google Pay
Bank transfers
Cryptocurrency (if available)
C. Payment Authorization
By placing an order, you authorize us to:
Charge your payment method for the order total
Process refunds to the original payment method
Store payment information securely
D. Payment Security
All transactions are encrypted with SSL technology
We do not store complete credit card numbers
Payment processing through PCI-DSS compliant providers
You are responsible for keeping your payment information secure
E. Billing Disputes
Contact your payment provider to dispute charges
We will cooperate with investigations
Chargebacks result in account suspension/closure
5. SHIPPING & DELIVERY
A. Shipping Policies
Shipping Destinations:
We ship to most addresses in the United States
We ship to select international destinations
Some items cannot be shipped to certain states due to regulations (multivitamins/supplements)
Shipping Methods:
Standard Shipping: 5-10 business days
Express Shipping: 2-3 business days
Overnight Shipping: 1 business day
International: 7-30 business days depending on destination
Shipping Costs:
Calculated at checkout based on weight and destination
Free shipping available on orders over a specified amount
Shipping costs are non-refundable
B. Risk of Loss
Risk of loss transfers to you upon delivery to the shipping carrier. Once shipped, you are responsible for the package.
C. Delivery Times
Estimated delivery times are approximations only
We are not liable for late deliveries
Delays due to weather, carrier issues, or customs are not our responsibility
Tracking information is provided for your reference
D. Signature Required
Some items may require signature confirmation
If signature required and delivery fails, the package will be returned
You must reorder to receive the item
E. Delivery Issues
Lost or Damaged Packages:
Report within 14 days of delivery date
Provide proof of delivery and damage photos
We will file a claim with the carrier or issue a replacement
Requires photographic evidence
Not Delivered:
Contact us if package doesn't arrive within expected timeframe
We will investigate with the carrier
Replacement or refund issued after investigation
F. International Shipping
Customer is responsible for customs duties and taxes
We are not liable for customs delays or fees
International packages are not insured by default
Declare contents accurately on customs forms
6. RETURNS & REFUNDS
Please see our Refund Policy for complete details on:
30-day return window
Condition requirements for returns
Refund processing timeline
Non-refundable items
Return shipping procedures
Quick Summary:
Unopened, unused products within 30 days are eligible for refund
Prepaid return shipping labels provided
Refunds processed within 5-7 business days of inspection
Defective/damaged items refunded regardless of opening status
7. PRODUCT WARRANTIES & DISCLAIMERS
A. Product Warranties
Perfumes:
Guaranteed authentic and original
Should maintain scent integrity for shelf life
No warranty for scent preferences or allergies
Expiration dates listed on product
Multivitamins:
Manufactured according to label specifications
Not guaranteed to produce specific health results
Not responsible for individual health outcomes
Please consult healthcare provider before use
B. Disclaimers
PRODUCTS ARE PROVIDED "AS-IS" WITHOUT WARRANTIES. WE DISCLAIM:
MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
QUALITY OR PERFORMANCE
You assume all risk of using products. We are not liable for:
Health outcomes or allergic reactions
Scent preferences or satisfaction
Interactions with medications
Adverse reactions
C. Health & Medical Disclaimers
IMPORTANT: Multivitamins are not intended to diagnose, treat, cure, or prevent any disease.
Not a substitute for medical advice
Consult healthcare provider before use, especially if:
Pregnant or breastfeeding
Taking medications
Have medical conditions
Are allergic to ingredients
We provide ingredient lists and basic information only. You are responsible for determining if products are suitable for you.
8. USER ACCOUNTS
A. Account Creation
You must be 18+ to create an account
Provide accurate, complete information
You are responsible for maintaining password confidentiality
You are liable for all activities on your account
B. Account Suspension
We may suspend/terminate accounts that:
Violate these Terms
Engage in fraud or illegal activities
Make excessive refund requests
Use abusive language toward staff
Attempt to access unauthorized areas
Violate payment policies
Abuse our services
C. Account Deletion
You can request account deletion anytime
Some data retained for legal/tax compliance (7 years)
Personal data deleted within 30 days (where not required to retain)
9. LIMITATION OF LIABILITY
A. Disclaimers
THE SITE AND PRODUCTS ARE PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTIES. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.
B. Limitation of Damages
IN NO EVENT SHALL SANEEM STORE BE LIABLE FOR:
Indirect, incidental, special, consequential, or punitive damages
Lost profits, revenue, data, or business opportunity
Damages exceeding the amount you paid for the product
This applies even if we knew such damages were possible.
C. Exceptions
This limitation does not apply to:
Fraud or intentional misconduct
Gross negligence
Deaths or personal injuries
Where prohibited by law
D. Essential Terms
These liability limitations are essential terms. If any provision is found unenforceable, remaining provisions continue to apply.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Saneem Store and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
Your use of the Site
Your violation of these Terms
Your violation of any law
Infringement of third-party rights
Your user-generated content
11. PROHIBITED CONDUCT
You agree NOT to:
Illegal Activities:
Use the Site for illegal purposes
Violate laws or regulations
Infringe on intellectual property rights
Engage in fraud or deception
Harmful Activities:
Harass, threaten, or abuse others
Post hate speech or discriminatory content
Send spam or unsolicited communications
Distribute malware or viruses
Hack or attempt unauthorized access
Interfere with Site functionality
Abusive Behavior:
Excessive refund requests
Chargebacks without legitimate reason
Making false claims about products
Posting fake reviews
Reselling products on other platforms without permission
12. THIRD-PARTY LINKS & CONTENT
Our Site may include links to third-party websites. We:
Do not endorse or control third-party sites
Are not responsible for third-party content, services, or privacy practices
Are not liable for damages from third-party sites
Visit third-party sites at your own risk and review their terms and policies.
13. REVIEWS & USER-GENERATED CONTENT
A. Review Submission
You may submit reviews if you purchased from us
Reviews must be truthful and your genuine opinion
We reserve the right to moderate or remove reviews that:
Contain profanity or hate speech
Include irrelevant information
Violate intellectual property rights
Defame others
Promote competitors
B. Review Rights
We may use your review for marketing purposes
We may edit reviews for clarity/grammar
You grant us perpetual rights to use your review
C. Responsibility
You are responsible for review content
We are not liable for user reviews
False or malicious reviews may result in account termination
14. DISPUTE RESOLUTION
A. Informal Resolution
If you have a dispute:
Email us at support@saneemstore.com
Describe the issue clearly
We will respond within 5 business days
We will work toward resolution
B. Arbitration Agreement
Except for intellectual property claims or small claims court cases, you and Saneem Store agree to resolve disputes through binding arbitration:
Arbitration Process:
Conducted under American Arbitration Association (AAA) rules
Single arbitrator
Held in a location convenient to both parties
You and Saneem Store split arbitration costs equally
Exceptions to Arbitration:
Either party may seek injunctive relief in court
Small claims court disputes (under $10,000)
Intellectual property matters
C. Class Action Waiver
You and Saneem Store waive the right to:
Participate in class action lawsuits
Consolidate claims with others
Pursue claims on a class basis
15. GOVERNING LAW & JURISDICTION
Governing Law:
These Terms are governed by the laws of the State of [Your State]
Without regard to conflict of law principles
Jurisdiction:
You consent to jurisdiction of state and federal courts in [Your State]
You waive objections to venue or jurisdiction
International Users:
These Terms may not comply with international laws
Users outside the US use the Site at their own risk
16. SEVERABILITY
If any provision of these Terms is found invalid or unenforceable:
That provision is severed
Remaining provisions continue in effect
We will modify the invalid provision to achieve its intent
17. ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Saneem Store. They supersede all prior agreements and understandings.
18. WAIVER
Our failure to enforce any right doesn't waive that right
Waiver of one provision doesn't waive other provisions
Waivers must be in writing signed by authorized representatives
19. ASSIGNMENT
You may not assign these Terms or your account
We may assign these Terms without notice
These Terms bind successors and assigns
20. CONTACT INFORMATION
For Questions or Disputes:
📧 Email: support@saneemstore.com 📧 Legal: legal@saneemstore.com 🕒 Hours: Monday - Friday, 9 AM - 6 PM EST
21. CHANGES TO TERMS
We may modify these Terms anytime. Changes are effective immediately upon posting. Your continued use of the Site constitutes acceptance of modified Terms.
Significant Changes:
We will notify you by email
You may refuse to accept new Terms by discontinuing use of the Site
Continuing use after notification means you accept the new Terms
22. ACKNOWLEDGMENT
By using Saneem Store, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.
Thank you for shopping at Saneem Store. Please review these Terms carefully before placing orders.
These Terms comply with US e-commerce laws and international standards.