REFUND POLICY - SANEEM STORE

Last Updated: April 2026

1. OVERVIEW

At Saneem Store, we stand behind the quality of our products. We offer a hassle-free refund policy to ensure your complete satisfaction with your purchase of perfumes and multivitamins.

2. REFUND ELIGIBILITY

You are eligible for a refund if:

• Your order was placed within the last 30 days

• The product is unused, unopened, and in original packaging

• The item is in resalable condition

• You have a valid proof of purchase (order number or receipt)

• The refund request is initiated within the return window

Non-Refundable Items:

• Opened or used perfumes

• Opened or partially used multivitamins

• Products damaged due to customer mishandling

• Items purchased during clearance sales (marked "final sale")

• Gift cards and digital products

3. PRODUCT-SPECIFIC GUIDELINES

PERFUMES:

• Sealed, original bottle with all packaging intact

• Perfume must not be sprayed or tested

• Original cap and box required

• If tamper-evident seal is broken, refund may be denied for safety/authenticity reasons

MULTIVITAMINS:

• Sealed bottle with safety seal intact

• No capsules or tablets removed

• Original packaging and label undamaged

• Manufacturing date must be current (not expired)

4. HOW TO REQUEST A REFUND

Step 1: Contact our customer service team within 30 days of purchase

• Email: support@saneemstore.com

• Include your order number, reason for refund, and photos if applicable

Step 2: Receive return shipping instructions

• We will provide you with a prepaid return shipping label

• Pack the item securely to prevent damage during transit

Step 3: Ship your return

• Use the provided shipping label

• Keep tracking information for your records

• Ensure package is insured

Step 4: Refund Processing

• Once we receive and inspect your return, we will process your refund within 5-7 business days

• Refund will be credited to your original payment method

5. RETURN SHIPPING

• Domestic (USA): Prepaid shipping label provided

• International: Customer pays return shipping costs

• Expedited Returns: Available upon request (additional fees apply)

• Please package items securely to prevent damage during transit

6. INSPECTION & QUALITY CHECK

Upon receipt of your return, our team will:

• Verify the product is unopened and unused

• Check for authenticity (for branded perfumes)

• Inspect for damage or defects

• Confirm packaging integrity

If the item does not meet our quality standards, we will contact you to discuss options.

7. REFUND TIMELINE

StepTimelineReturn Request SubmittedWithin 30 days of purchaseReturn Shipping Label SentWithin 24 hoursReturn Package in Transit3-7 business days (depends on location)Refund Processed After Inspection5-7 business daysTotal Time to Refund10-21 business days

8. DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective, damaged, or counterfeit product:

• You are eligible for a full refund or replacement regardless of opening status

• Contact us immediately with photos of the damage/defect

• We will provide a prepaid return label

• No inspection fees apply for defective products

• Replacement items ship at no additional cost

9. EXCHANGES

Prefer an exchange instead of a refund?

• You may exchange for a different size, scent, or product of equal or greater value

• Request an exchange within 30 days

• Shipping costs for exchanges are covered by Saneem Store

• No additional fees apply

10. SPECIAL CIRCUMSTANCES

Missing or Lost Items:

• If your order arrived incomplete, contact us within 7 days

• We will ship the missing item or issue a refund at no cost

Expired Products:

• All products are checked for expiration before shipping

• If you receive an expired item, contact us for immediate replacement or refund

Wrong Item Received:

• Contact us within 7 days

• We will arrange return and send the correct item at no cost

11. REFUSED DELIVERIES

If you refuse delivery of your order:

• The package will be returned to Saneem Store

• A refund will be issued after we receive the return (minus original shipping costs)

• Future orders may require prepayment or signature confirmation

12. WHAT WE CANNOT REFUND

• Original shipping costs (for standard returns)

• Return shipping costs (we provide prepaid label for domestic returns)

• Items purchased during final sale or clearance events

• Products used, opened, or damaged by customer

• Orders placed more than 30 days ago

• Items without proof of purchase

13. REFUND METHODS

Refunds are issued to the original payment method:

• Credit/Debit Card: 3-5 business days to appear

• PayPal: 1-2 business days

• Bank Transfer: 5-7 business days

• Cryptocurrency: Processed within 24 hours (if applicable)

14. CONTACT INFORMATION

Need Help with a Refund?

📧 Email: support@saneemstore.com 📞 Phone: +1 (312) 437-8006 🕒 Hours: Monday - Friday, 9 AM - 6 PM EST 📍 Website: saneemstore.com

15. POLICY CHANGES

Saneem Store reserves the right to modify this refund policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our store signifies acceptance of the refund policy in effect at the time of purchase.

16. CUSTOMER SATISFACTION GUARANTEE

Your satisfaction is our priority. If you're not completely happy with your purchase for any reason, please reach out to us. We're committed to making it right.

Thank you for shopping at Saneem Store!

This policy complies with US consumer protection laws and e-commerce standards.